TOOLS OF MANAGEMENT OF BUSINESS PROCESSES IN TELECOMMUNICATION COMPANIES

The article covers the issue of the improvement of business processes management of telecommunication companies on the basis of the process approach. Business processes management uses the process approach as the key approach to the activity efficiency improvement and is based on the business processes optimization in order to improve their efficiency. Process changes are carried out step-by-step, but compulsory on a regular basis. The author analyzes the tools of management of business processes in telecommunication companies, determines the features of tools of business processes management as the competitive advantages of the enterprise in present business environment. The article describes the features of telecommunication companies built according to the functions and the hierarchy levels. The author presents a number of problems connected to the process approach introduction in Russian telecommunication companies and describes the approaches allowing to avoid considerably the difficulties mentioned. The analysis of changes of economy and business environment conditions carried out by the author resulted into reconsideration of the concept and the importance of management tools. It is reasonable to counter process approach as the tool of strategic management, and to use the process tools as the operational. The author suggests the list of program products and tools presenting on the market and described as “the enterprise management program” which use reference models and adaptive program products. In order to describe comprehensively the companies’ activity at different detail levels and various stages of management, the author considered a number of architecture models: Zachman Framework, TEAF, FEAF and DoDAF. It is necessary to note that the method of activity-based management results in practice in the blurring of distinction between the quality management and the management of the company. The tools offered are recommended to be used as the telecommunication enterprise control complex at the operational and strategic levels.