THE APPROACH TO THE ASSESSMENT OF LEVEL OF STAFF RESISTANCE TO INTRODUCTION OF NEW STANDARDS ON THE BASIS OF KEYWORDS FREQUENCY ANALYSES

Present paper compares four ISO 9001 international standard conceptual models based on the analysis of keywords frequency in the texts of four standard versions (years 1994–2015). This procedure allows finding out the main tendencies of requirements change in quality management systems. Moreover, the estimation of keywords importance in each standard version allows comparing the requirements model recommended by the international standard and the actual model of organization management using correlation coefficient calculation. Calculated correlation coefficient helped to forecast staff resistance level which can occur at the stage of the international standard new requirements introduction. The calculation and demonstration of disagreement between recommended standard and actual management can be used in the process of professional development programme design before implementation of new requirements. While designing the model of organization management the authors asked the enterprise top managers to fill the questionnaire which contained a list of key concepts of the international standard ISO 9001. The managers we offered to estimate the importance of the requirements for the management model in their organization. As a result, the authors found out that the level of resistance to new requirements is 37 % and 42 % correspondingly and the model of their actual management is closer to the requirements of ISO 9001 standard of the year 1994. After having compared the versions of international standard within the period of 1994–2015, the authors noticed that the requirements were shifted from the issues of quality control to the issues of quality management (in the year 2000), and in 2015 the requirements will be shifted from the issues of documentation analysis to the issues of risk management and organization management.